Our Complaints Policy:
 
Lamb & Holmes is committed to high quality legal advice and client care, however, if you are ever unhappy with the services you are provided please do let us know as this will allow us to improve our services.
 
The procedure for making a complaint:
 
If you are disatisfied with the service you have received or the bill raised, we would ask that you please raise this with the relevant fee earner who is providing your service.   If however you are still unhappy with the position please contact John Scott, preferably in writing by email to jscott@lamb-holmes.co.uk or by post to our Kettering Office.
 
Time limits for bringing a complaint:
 
In line with the Legal Ombudsman guidelines we will respond to your complaint provided it is no more than 6 (six) years from the date of act / omission or no more than 3 (three) years from when you should reasonably have known there was cause for complaint.
 
Once we have your complaint we have 8 (eight) weeks to investigate and consider the complaint that has been raised.  Once we have investigated the issues, which may involve discussing matters further with you, we will then provide you with a detailed reply giving our final response to the complaint.
 
Legal Ombudsman:
 
If you are not satisfied with the handling of our complaint you can raise the issue with the Legal Ombudsman.   Normally you would need to bring a complaint to the Legal Ombudsman within 6 (six) months of receiving our final written response and normally the complaint must be in line with the time limits mentioned above.
 
The Legal Ombudsman contact details are:
 
Visit www.legalombudsman.org.uk
Call 03005550333 between 9am to 5pm.
Email enquiries@legalombudsman.org.uk
Legal Ombudsman PO Box 6806, Wolverhampton, WV19WJ
 
Alternative dispute resolution:
 
There are alternative complaints bodies (such as ProMediate UK Limited) https://www.promediate.co.uk exist and are competent to deal with complaints by consumers about legal services if both you and we agree to use the scheme.   However, it would be unusual for us to agree to use such scheme.